Terms and Conditions
Terms of Use
Acceptance of the Terms of Use
These Terms of Use (“Terms of Use”) constitute a legally binding agreement between you (“User” or “you” or “your”) and Tow Movit, Inc. (“Tow Movit” or “we” or “us”). The following terms and conditions, govern your access to and use of Tow Movit mobile application for iOS and Android devices (the “App”), and your access to and use of Tow Movit website located at www.Tow Movit.com (the “Website”) including any content, functionality and services offered on or through the Website (the “Internet Services”) (the Website, the Internet Services, and the App, are collectively referred to as the “Tow Movit Platform”), whether as a guest or a registered User.
PLEASE BE ADVISED: THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS YOU AND Tow Movit HAVE AGAINST EACH OTHER CAN BE BROUGHT (SEE SECTION 30 BELOW). THESE PROVISIONS WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST Tow Movit TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, GROUP OR REPRESENTATIVE ACTION OR PROCEEDING. AS A PICKUP DRIVER, YOU HAVE AN OPPORTUNITY TO OPT OUT OF ARBITRATION WITH RESPECT TO CERTAIN CLAIMS AS PROVIDED IN SECTION 31.
Please read these Terms of Use carefully before you start to use the Tow Movit Platform. By installing the App, by otherwise accessing or using any aspect of the Tow Movit Platform, or by clicking to accept or agree to these Terms of Use when this option is made available to you, you accept and agree that you have read, understood, and agree to be bound and abide by these Terms of Use (including the dispute resolution and arbitration provisions in Section 31) and our privacy policy, found at www.Tow Movit.com/privacy-policy/ (“Privacy Policy”), incorporated herein by reference (together herein referred to as this “Agreement”). If you do not meet all of these requirements or agree to be bound by the terms and conditions of these Terms of Use, you must not use or access the Tow Movit Platform or the “Services,” as defined below in Section 2.
By installing the App, clicking to accept or agree to these Terms of Use, or by otherwise accessing and using any aspect of the Tow Movit Platform, you represent and warrant that: (a) you are at least 18 years old, are of legal age to form a binding contract with Tow Movit in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts; (b) you have the right, authority and capacity to enter into this Agreement; and (c) if you are using the Tow Movit Platform on behalf of a company, entity, or other organization, then you represent and warrant that you are an authorized representative of that entity with the authority to bind that entity to these Terms of Use, and agree to be bound by these Terms of Use on behalf of that entity. If you do not meet all of these requirements or agree to be bound by the terms and conditions of these Terms of Use you must not use or access the Tow Movit Platform or the Services.
MATERIAL TERMS AND NOTICES
As provided in greater detail in these Terms of Use (and without limiting the express language of these Terms of Use), you acknowledge the following:
The Tow Movit Platform connects you to other Users. You are neither an employee nor subcontractor of Tow Movit;
The Tow Movit Platform is licensed to you, not sold to you, and you may use the Tow Movit Platform only as set forth in these Terms of Use;
The use of the Tow Movit Platform may be subject to separate third-party terms of service and fees, including, without limitation, such terms of service and fees imposed by your mobile network operator (the “Carrier”), including fees charged for data usage and overage, which are your sole responsibility;
You consent to the collection, use, and disclosure of your personally identifiable information in accordance with the Privacy Policy;
The Tow Movit Platform is provided “as is” without warranties of any kind, and Tow Movit liability to you is limited regarding the performance of Services;
Tow Movit provides Users the Tow Movit Guarantee (Section 6) to ensure your satisfaction with your Platform experience;
We will resolve disputes arising under these Terms of Use through binding arbitration. By accepting this Agreement, as provided in greater detail in Section 30, you and Tow Movit are each waiving the right to a trial by jury or to participate in a class action;
Access to certain features of the Tow Movit Platform may require access to information about the location of your device, such as GPS coordinates;
We may, without further notice or warning and in our discretion, access, store, use, and disclose the messages, call transcripts, and data about the calls/messages between and among Users (as defined in Section 2) that occur through the Tow Movit Platform for our business purposes, including to provide and improve customer service and the Tow Movit Platform, fraud prevention, and to identify violations of this Agreement;
You agree not to circumvent the Tow Movit Platform by soliciting, scheduling and/or paying for Services and/or Additional Services outside the Platform;
You agree to and acknowledge the “Notice Regarding Apple” in Section 39 below.
Changes to the Terms of Use
We may revise and update these Terms of Use from time to time in our sole discretion. Please check these Terms of Use periodically for changes. If a change to these Terms of Use materially modifies your rights or obligations, you will be required to accept the modified Terms of Use to continue to use the Tow Movit Platform. Material modifications are effective upon your acceptance of the modified Terms of Use. Immaterial modifications are effective upon publication. Disputes arising under the Terms of Use will be resolved in accordance with the version of the Terms of Use that was in effect at the time the dispute arose.
Tow Movit Platform Connects Users
For purposes of this Agreement, the services provided by Pickup Drivers to their Customers that are scheduled through the Tow Movit Platform shall be referred to as the “Services.” Services specifically do not comprise “Excluded Services” (particular jobs deemed ineligible for scheduling or performing through the Tow Movit Platform due to applicable licensing/permitting regulations and other similar requirements). Tow Movit reserves the right to alter, modify and remove Service requests.
Unless otherwise disclosed, Pickup Drivers are deemed to be unlicensed. Please note that in certain markets Pickup Driver may be required to have a license to perform certain Services that will exceed a monetary threshold. For example, regulations applicable in certain markets require a license for work that will total more than $500.00. Accordingly, Customers must determine for themselves whether a Pickup Driver is qualified to perform the requested Service. Customers should consult their state or local requirements to determine whether certain Services are required to be performed by a licensed professional.
Services ordered through the Tow Movit platform may include delivery, installation, and/or assembly of furniture or other items obtained from a third party (“Merchandise”). Tow Movit does not provide and is not responsible for Merchandise, and does not itself provide the Services.
ANY DECISION BY USERS TO OFFER OR ACCEPT SERVICES THROUGH THE Tow Movit PLATFORM IS A DECISION MADE IN SUCH USER’S SOLE DISCRETION. IT IS ENTIRELY UP TO THE CUSTOMER TO EVALUATE THE PICKUP DRIVER AND THE PICKUP DRIVER’S QUALIFICATIONS, AND UP TO THE PICKUP DRIVER TO EVALUATE THE JOB ORDERED. EACH SERVICE PROVIDED BY A PICKUP DRIVER TO A CUSTOMER SHALL CONSTITUTE A SEPARATE AGREEMENT BETWEEN THAT PICKUP DRIVER AND CUSTOMER. PICKUP DRIVERS ARE INDEPENDENT CONTRACTORS AND NOT EMPLOYEES OR SUBCONTRACTORS OF Tow Movit. Tow Movit MAKES NO REPRESENTATION AND IS NOT RESPONSIBLE FOR THE PERFORMANCE OF USERS, NOR DOES IT HAVE CONTROL OVER OR MAKE REPRESENTATIONS REGARDING THE QUALITY, TIMING, LEGALITY, FAILURE TO PROVIDE, OR ANY OTHER ASPECT WHATSOEVER RELATING TO ANY SERVICES. Tow Movit DOES NOT HAVE CONTROL OVER THE QUALITY, TIMING OR LEGALITY OF SERVICES DELIVERED BY PICKUP DRIVERS. Tow Movit HAS NO RESPONSIBILITY OR LIABILITY FOR ANY SERVICES PROVIDED TO CUSTOMERS BY PICKUP DRIVERS, INCLUDING, BUT NOT LIMITED TO, A WARRANTY OR CONDITION OF GOOD AND WORKMANLIKE SERVICES, WARRANT OF FITNESS FOR A PARTICULAR PURPOSE OR COMPLIANCE WITH ANY LAW, REGULATION OR CODE. EXCEPT AS OTHERWISE SET FORTH HEREIN, Tow Movit IS NOT AFFILIATED WITH, ENDORSED OR SPONSORED BY ANY PICKUP DRIVER.
Pickup Driver Background and Identity Check Process
Unless otherwise disclosed, Tow Movit checks the backgrounds of each Pickup Driver using third-party background check services that include, but are not limited to, a sex offenders registry check; county, state, federal and national criminal records check; and domestic and international terrorist watchlist check. Tow Movit also requires each Pickup Driver to submit to Tow Movit a government-issued photo ID and a profile picture. Pickup Drivers hereby give consent to Tow Movit to conduct background checks as often as required in compliance with applicable law, including without limitation the Fair Credit Reporting Act. Although Tow Movit performs background and identity checks on each Pickup Driver, Tow Movit cannot confirm that each Pickup Driver is who they claim to be, and therefore, Tow Movit cannot and does not assume any responsibility for the accuracy or reliability of the identity or background check information or any information provided through the Service. Tow Movit cannot and does not guarantee that a Pickup Driver’s profile and background check information are current and up to date.
YOU ACKNOWLEDGE AND AGREE THAT Tow Movit IS NOT LIABLE FOR DAMAGE THAT MIGHT ARISE OUT OF THE SERVICES. Tow Movit IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER INCLUDING PICKUP DRIVERS, AND WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH ANY SERVICES. Each User should exercise caution and common sense to protect their personal safety and property, just as you would when interacting with any person with whom you do not know. Tow Movit sole liability with respect to the Services performed by Pickup Drivers is as set forth in the Tow Movit Guarantee described in Section 6.
Job Fees for Services and Additional Services; Excluded Services
Job Fee. Customers shall be charged pursuant to the rates quoted via the Tow Movit Platform at the time the Service is scheduled (or prior to acceptance of a Counter-Bid or Additional Service), which shall be based on either: (i) the stated parameters of the Services and the location where such Services are to be performed; or (ii) a Counter-Bid price proposed directly from a Pickup Driver (the “Job Fee”). If applicable, the Job Fee shall include a variable fee for additional mileage traveled beyond a minimum set distance to complete delivery, courier, and moving-related Services. To determine such mileage fee, we use the Google Maps service to pre-calculate the distance between the Customer-provided addresses for pick-up and delivery, which may differ from the actual mileage driven by a Pickup Driver to complete a Service. Tow Movit has the authority and reserves the right to determine and modify pricing by posting revised applicable Job Fees to your market though the App or by applying advertised sales or promotional discounts to the posted Job Fees, which will be disclosed to you prior to your submission as a Customer or acceptance as a Pickup Driver of a Service request. You are responsible for reviewing the applicable Job Fee prior to the submission or acceptance of a Service. As a Customer, you shall be responsible for all incurred Job Fees charged under your User account regardless of your awareness of such Job Fees or the amounts thereof. Similarly, as a Pickup Driver, you agree that the Job Fees for the Services that you perform shall be the amount disclosed to you prior to your acceptance of a Service regardless of your awareness of such Job Fees or the amount thereof.
Additional Services. After a Service is scheduled, the Users may agree to the performance of one or more additional Services (each, an “Additional Service” or “While You’re at It”) before a Pickup Driver departs the Customer’s location. Users may only schedule and accept an Additional Service if (i) the performance and completion thereof does not conflict with a Pickup Driver’s existing appointments; (ii) it is not an Excluded Service (as defined below); and (iii) the Service does not violate these Terms of Use. The Job Fee for Additional Services shall be the rate agreed to by the Users as confirmed by both parties through the Tow Movit Platform, which Job Fee shall not exceed $400 for any single Additional Service. Additional Services that are not confirmed and paid for through the Tow Movit Platform will not be covered by the Tow Movit Guarantee and violate the terms of this Agreement, which may result in the suspension or deactivation of the User’s account(s).
Excluded Services. Users hereby agree not to schedule or perform any of the following as Services or Additional Services through the Tow Movit Platform (collectively, the “Excluded Services”):
• Services that requires a license or certificate;
• Services that make the User unsafe or uncomfortable;
• Services that involve the handling of weapons, explosives or hazardous materials;
• Services that involve the transportation of and ridesharing among our Users in any type of motor vehicle, aircraft or water craft; or
• Any Service that is illegal or criminal in nature in the state or locality in which it is posted or takes place.
Payments
Users of the Tow Movit Platform contract for the Services directly with other Users. Except as set forth in Section 33 below, Tow Movit is not a party to any contracts for the Services. The Tow Movit Platform facilitates these contracts by supplying a medium through which Customers can connect with Pickup Drivers, schedule the Services, and make payments for the Services directly from the Customer to the Pickup Driver. Notwithstanding the foregoing, Customers may not circumvent the Tow Movit Platform by using the Tow Movit Platform to connect with Pickup Drivers and then engage those Pickup Drivers for Services outside of the Tow Movit Platform.
Payment Processing Service. To facilitate payment for the Services, each User is required to register a credit, debit or prepaid card and each Pickup Driver is required to register using the Pickup Driver’s bank account details or debit card information. You authorize Tow Movit and the payment processing service retained by us (currently, Stripe) to facilitate the transaction of the Services and the payment remittance of all applicable charges and fees between you and other Users and between you and us. All payments transacted through Stripe shall be subject to the Stripe Connected Account Agreement, located at https://stripe.com/connect/account-terms, which includes the Stripe Terms of Service, located at https://stripe.com/us/terms (collectively, the “Stripe Services Agreement”). By agreeing to this Agreement, you agree to be bound by the Stripe Services Agreement, which may be modified by Stripe from time to time. As a condition of Tow Movit facilitating payment processing services through Stripe, you agree to provide Tow Movit accurate and complete information about you and, if applicable, your business, and you authorize Tow Movit to share it and transaction information related to your use of the payment processing services provided by Stripe.
Customer Payments. As a Customer, we will charge your credit, debit or prepaid card according to the amount of all Services and Additional Services, if any, you scheduled through the Tow Movit Platform, which amount will include: (i) the Job Fee applicable to the Services or Additional Services that were provided to you by your Pickup Driver; (ii) any out of pocket expenses that were published in connection with the Services (e.g. disposal fees); (iii) any out of pocket expenses for materials, if any, agreed to by and between you and your Pickup Driver through the Tow Movit Platform; (iv) any tip or gratuity you elect to give to your Pickup Driver; and (v) a platform fee (a/k/a Service Fee) of up to nine percent (9%), which is used, in part, to offset the expense of providing you the Tow Movit Guarantee set forth in Section 6. You hereby authorize us to charge the payment method on file in your account for such amounts upon the earlier of your verification of the completion of the scheduled Services or as soon as two (2) hours after a Service is completed, if there is no filed complaint with respect to such Service or if such complaint has been otherwise resolved as determined by Tow Movit in its sole discretion. We retain the right, in our sole discretion, to seek authorization of your selected payment method to verify the payment method, ensure that all fees related to your order will be covered, and protect against unauthorized behavior. The authorization is not a charge, however, it may reduce your available credit by the authorization amount until your bank’s next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft of NSF charges by the bank issuing your debit or prepaid card. We cannot be held responsible for these charges and are unable to assist you in recovering them from your issuing bank.
Except for the Tow Movit Guarantee, no refunds or credits will be provided once the Customer’s selected payment method has been charged or Voucher has been used. While we will use commercially reasonable efforts to protect all payment method information and all other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold us harmless for any damages that may result therefrom. The Job Fee quoted is exclusive of taxes. Tow Movit is not responsible or liable for any taxes incurred in connection with the Service excluding taxes on Tow Movit income. Customers will be liable for all transaction taxes on the Service(s) provided (other than taxes based on Tow Movit income).
Pickup Driver Payments. As a Pickup Driver, upon your satisfactory performance of a Service and any Additional Services for the Customers as an self-employed service Pickup Driver through the Tow Movit Platform, and upon the Customer’s payment for such Services, you will receive the following: (i) the applicable Job Fee for the Service and any Additional Services (net of the applicable Use Fee, as discussed below); (ii) any out-of-pocket expenses that were published in connection with a Service, including disposal fees that may be subject to modification by a Pickup Driver in his or her sole discretion; (iii) any out of pocket expenses for materials and related delivery fee, if any, as agreed to by you and the Customer through the Tow Movit Platform; and (iv) any tip or gratuity provided to you by the Customer (collectively, the “Pickup Driver Payment”), which will be communicated to you through the Site. Tow Movit will process all Pickup Driver Payments due to you through its third-party payments processor. You acknowledge and agree the Pickup Driver Payment shall not include any interest and will be net of any amounts that we are required to withhold by law. You expressly authorize Tow Movit to pre-set the prices on your behalf for all Job Fees that apply to the provision of Services that you provide through the Tow Movit Platform.
Notwithstanding the above, Pickup Drivers may request an adjustment of their applicable Job Fees upon written notice to the attention of Tow Movit General Counsel. Nothing set forth herein shall prohibit or otherwise restrict Pickup Drivers from negotiating Additional Services with a Customer. Tow Movit reserves the right to withhold all or a portion of Job Fees if it believes that you have attempted to defraud or abuse Tow Movit or Tow Movit payment systems.
i. Use Fee. As a Pickup Driver, in exchange for permitting you to offer your services through the Tow Movit Platform and utilize the ancillary services and benefits thereof, you agree to pay Tow Movit (and permit Tow Movit to retain) a fee based on a percentage of the Job Fee on each transaction in which you provide Services and, if any, Additional Services (the “Use Fee”). The amount of the applicable Use Fee will be determined by the category and market location of the job and will be communicated to you via your Pickup Driver Dashboard. Tow Movit reserves the right to change the Use Fee at any time in Tow Movit sole and absolute discretion. Continued use of the Tow Movit Platform after any such change in the Use Fee calculation shall constitute your consent to such change.
Promotions. Tow Movit, at its sole discretion, may make available promotions with different features to any of our Users or prospective Users. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with Tow Movit. You are not required to participate in promotions. BY PARTICIPATING IN ANY PROMOTIONAL ACTIVITY VIA THE Tow Movit PLATFORM, YOU ARE AGREEING TO ANY ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO THE PROMOTIONAL ACTIVITY, including the following:
i. Tow Movit Promo Codes. From time to time, Tow Movit will distribute unique alphanumeric codes or preloaded credits (“Promo Codes”) that can be redeemed by Users for a set percentage or value off a Service (such percentage and value amount may be changed by Tow Movit without notice prior to redemption), but unless otherwise indicated, the Promo Code does not apply to Service Fees, disposal fees, tips or other fees and charges. Promo Codes are only redeemable for use on the Tow Movit Platform to be applied towards Services and are non-transferable or redeemable for cash value. Promo Codes must be applied prior to the submission of a request for a Service and cannot be applied to previously completed Services. Only one Promo Code can be used per Service, and each unique Promo Code is limited to one (1) per User, per household, per service address; and any balance remaining on the Promo Code will be forfeited, unless otherwise agreed to by Tow Movit in its sole discretion. Promo Codes and other discounts cannot be combined with any other offers or promotions and may be limited in quantity. Promo Codes are subject to expiration and must be used within the amount of time stated by Tow Movit at the time the Promo Code is provided to you, but in no event, later than thirty (30) days from the date thereof; provided, however, Tow Movit reserves the right in its sole discretion to extend the validity of a Promo Code beyond the stated expiration date. Tow Movit further reserves the right to withhold payment or deduct credits or other features or benefits obtained using a Promo Code by a User if Tow Movit determines or believes that the use or redemption of a Promo Code was in error, fraudulent, illegal or in violation of the applicable Promo Code terms or these Terms of Use. Unless preloaded to a User account by Tow Movit in its sole discretion, Users must enter each Promo Code into their account for its appropriate value before a User can use that value on the Tow Movit Platform. Tow Movit owns all rights in and to any Promo Codes whether provided to you or created by you, and you acknowledge and agree that Tow Movit may reclaim, deactivate, invalidate or terminate your Promo Code at any time at its discretion.
ii. Vouchers. From time to time, Tow Movit may issue voucher codes (“Vouchers”) to charitable organizations or other businesses for use by such organizations’ designated recipients that are Users of the Tow Movit Platform. Vouchers can be used for all Services and fees approved by the issuing organization and in accordance these Terms of Use and Tow Movit agreement(s) with the issuing organization.
iii. Tow Movit Sharing Program – Royalties. For the Tow Movit Sharing Program (akaRoyalties),Tow Movit will assign a Promo Code (“Tow Movit Sharing Promo Code”) to you via the App or email for distribution at your discretion to your friends, family and other third parties for use on their first Service (each a “Promo User”). Except as otherwise set forth in this subsection, all of the terms and conditions for Tow Movit Promo Codes apply to the Tow Movit Sharing Program. If a Promo User uses your assigned Tow Movit Sharing Promo Code on a Service that is completed via the Tow Movit Platform within the applicable time period (the “Promo Period”), then you will be eligible for a credit or payment as described in the App and Website at the time the Tow Movit Sharing Promo Code is redeemed. A Tow Movit Sharing Promo Code is validly redeemed when the Service it was applied to has been completed and paid for in full through the Tow Movit Platform. The amount and conditions of the credit or payment shall be determined by Tow Movit and communicated to you in writing through the App, the Website or via email and are subject to change, without notice, at Tow Movit sole discretion. Unless otherwise communicated to you, all payments will be made via check mailed to the address associated with your User account within ninety (90) days from the earlier of : (i) the date your Royalties balance exceeds $50.00 or (ii) the cancellation of your User account or termination of this program. Your failure to cash a Royalties check within 180 days of issuance by Tow Movit, or your failure to provide Tow Movit with your taxpayer identification number (TIN) within thirty (30) days of Tow Movit request thereof, will result in your Royalties payments being converted to Tow Movit Rewards. We maintain sole discretion to prohibit your participation in the Tow Movit Sharing Program in the future, for any or no reason. Further, by using the Tow Movit Sharing Program, you agree to abide by all current material-connection disclosure laws issued by the Federal Trade Commission and/or other governing authority.
iv. Tow Movit Rewards Program. Tow Movit may allow registered Users to participate in the Tow Movit Rewards program through the Website and App, which is designed to provide certain benefits to Users that schedule and successfully complete Services and/or share their Tow Movit Sharing Promo Code. Please refer to the Tow Movit Rewards Terms and Conditions for more information about the terms, conditions and policies that apply to your participation and use of the Tow Movit Rewards program. Exercising opt-out rights will not prohibit Users from participating in the Tow Movit Rewards Program.
Instant Payout. Tow Movit, at its sole discretion, may present Pickup Drivers with the opportunity to elect to receive their Pickup Driver Payments through Tow Movit Instant Payout featur If you enable the Instant Payout feature in your Pickup Driver Dashboard, you acknowledge that you will be charged a fee for this Instant Payout service as described by Tow Movit prior to confirmation. You understand that (i) your financial institution may not support Instant Payout, (ii) Tow Movit and Stripe make no guarantee concerning how quickly Instant Payout payments will settle with your account, and (iii) not all payments through the Tow Movit Platform are eligible for Instant Payout.
THE RELEASED PARTIES ARE NOT RESPONSIBLE FOR: (a) ANY INCORRECT OR INACCURATE INFORMATION, WHETHER CAUSED BY ENTRANTS, PRINTING ERRORS OR BY ANY OF THE EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR USED IN THE PROMOTION; (b) TECHNICAL FAILURES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO MALFUNCTIONS, INTERRUPTIONS, OR DISCONNECTIONS IN PHONE LINES OR NETWORK HARDWARE OR SOFTWARE; (c) UNAUTHORIZED HUMAN INTERVENTION IN ANY PART OF THE ENTRY PROCESS OR THE PROMOTIONAL ACTIVITY; (d) TECHNICAL OR HUMAN ERROR THAT MAY OCCUR IN THE ADMINISTRATION OF THE PROMOTIONAL ACTIVITY OR THE PROCESSING OF ENTRIES; OR (e) ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY THAT MAY BE CAUSED, DIRECTLY OR INDIRECTLY, IN WHOLE OR IN PART, FROM YOUR (OR ANY OTHER ENTRANT’S) PARTICIPATION IN THE PROMOTIONAL ACTIVITY OR RECEIPT OR USE OR MISUSE OF ANY PRIZE.
Tow Movit Guarantee
Our Tow Movit Guarantee is that the Service you order and pay for will be performed as described in the description of the Service when you ordered it. If you have ordered and paid for a Service but you believe the Service was not performed in accordance with the Tow Movit Guarantee you must report the issue within twenty-four (24) hours of the Service appointment’s completion to our Support Center at support@Tow Movit.com and respond to all follow up questions requested of you from the Support Center, at which point you may be eligible for the Tow Movit Guarantee Remedies. The “Tow Movit Guarantee Remedies” are as follows: if we determine that a Service does not meet the Tow Movit Guarantee we will, in our sole discretion, either refund (in part or in full) the payment you actually made for such Service, or have the applicable Service re-performed. If the Service is re-performed but we determine the re-performance still does not meet the Tow Movit Guarantee, we will refund the payment actually made by the Customer for such Service. The amount of the Tow Movit Guarantee is limited to any payment you made for the Service. The Tow Movit Guarantee does not apply to any other cost, liability, damage, injury, or claim arising from or in connection with the Services. To be clear, the Tow Movit Guarantee does not apply to any payments made for Services not scheduled and paid for through the Tow Movit Platform. THIS SECTION 6 STATES Tow Movit SOLE AND EXCLUSIVE LIABILITY, AND CUSTOMER’S SOLE AND EXCLUSIVE REMEDY, FOR ANY DAMAGES OR CLAIMS ARISING OUT OF OR IN CONNECTION WITH THE SERVICES.
Tow Movit reserves the right in its sole discretion to eliminate the Tow Movit Guarantee altogether or to modify its terms at any time, effective with or without notice and without any liability to Tow Movit, although Tow Movit will endeavor to post notification of any material changes.
Service Cancellation
Tow Movit cancellation policy for specific Services is as follows:
Cancellation by Customer. As a Customer, you may cancel your scheduled Service appointments through the App at any time, subject to the following:
i. Services Booked 24 Hours in Advance
• If you cancel more than 24 hours before a scheduled Service appointment, there is no cancellation fee.
• If you cancel between 2-24 hours before a scheduled Service appointment, you may be charged a $10.00 cancellation fee.
• If you cancel less than 2 hours before a Service appointment, you may be charged a $50.00 cancelation fee.
ii. Services Booked Less 24 Hours in Advance
• For Services that were booked between two to twenty-four (2-24) hours before the scheduled Service appointment, you may be charged a $10 cancellation fee if you cancel less than two (2) hours before a Service appointment.
• For Services that were booked less than two (2) hours before the scheduled Service appointment, including Services scheduled as “Now” appointments, you may be subject to a $10 cancellation fee if you fail to cancel such appointment within five (5) minutes after if you booked your job.
Cancellation by Pickup Driver. As a Pickup Driver, although you may cancel your scheduled Service appointments through the App if necessary, please understand that your cancellations are serious matters and may result in the suspension or deactivation of your Pickup Driver Account. If you are more than fifteen (15) minutes late for a scheduled appointment (note: the scheduled time for a “Now” appointment is one (1) hour from the time you are selected by your Customer) or fail to complete a scheduled Service, you shall be deemed to have cancelled such appointment. When you cancel a scheduled Service appointment, the Tow Movit Platform generally notifies your Customer to resubmit the request for Service. Tow Movit cannot guarantee that a cancelled Service appointment will be selected by another Pickup Driver and rescheduled or that the Service request will be completed. Thus, your cancellation or failure to timely show up to perform a scheduled appointment could negatively impact your Customer and the Tow Movit Platform. As a result, such conduct may adversely impact your Pickup Driver rating. PLEASE BE ADVISED THAT YOUR CANCELLATION OF (A) ANY “NOW” APPOINTMENTS, (B) ANY SCHEDULED APPOINTMENTS WITH LESS THAN TWENTY-FOUR (24) HOURS NOTICE, OR (C) TWO OR MORE SCHEDULED APPOINTMENTS WITHIN A THIRTY (30)-DAY PERIOD IS A VIOLATION OF THE TERMS OF THIS AGREEMENT, WHICH MAY RESULT IN THE SUSPENSION OR DEACTIVATION OF YOUR PICKUP DRIVER ACCOUNT.
Pickup Driver Access Fee
As a Pickup Driver, you are required to pay a monthly access fee during any calendar month in which you complete a Service. The access fee shall be $2.99 per month (the “Access Fee”). You instruct and authorize Tow Movit to deduct the Access Fee from the Job Fee of the first job(s) you complete in a calendar month. You acknowledge that Tow Movit reserves the right, at any time, to modify its Access Fees and billing methods.
Ratings
To help maintain the quality of the Tow Movit Platform, Users (both Pickup Drivers and Customers) will have the opportunity to rate each other after the completion of Services. If you rate your Pickup Driver or Customer with less than 3 stars, such User will be excluded from your future Service requests. Customers will see Pickup Driver ratings before selecting a Pickup Driver for a job so each rating a Customer gives can have an impact on that Pickup Driver’s future on the Tow Movit Platform. In addition, Customers with a low star rating may not have their requests accepted.
Communications
By becoming a User, you expressly consent and agree to accept and receive electronic and other communications from us, including via email, text message, calls, and push notifications to the telephone number or email address you provided to us, as further described in our Privacy Policy. If you wish to unsubscribe from promotional emails, text messages, or other communications, you may Opt-Out by following the unsubscribe options provided to you in such promotional communications, under Settings > Your Data, or under Settings > Notifications in the Platform. Tow Movit does not discriminate against Users whom elect to Opt-Out of promotional and other communications. You may Opt-Out of receiving non-promotional communications from us at any time by deactivating your account. You may continue to receive messages for a period of time while we work to deactivate your account, and you may also receive text messages confirming the deactivation of your account. You consent to receive live, autodialed, or pre-recorded calls from us at the telephone number that you have provided to us to: (a) facilitate communications among Users; or (b) otherwise provide our services or enforce these Terms of Use. You are not required to provide your consent to these calls as a condition of purchase on the Tow Movit Platform. Standard telephone minute charges may apply.
We may, without further notice or warning and in our discretion, monitor or record telephone conversations that we have with you or anyone acting on your behalf for quality control and training purposes or to protect our rights. You agree to Tow Movit use of a service Pickup Driver to mask your telephone number with a number provided by Tow Movit when you call or exchange text (SMS) messages with another User. Tow Movit and its service Pickup Driver reserve the right to access, store, use, and disclose the messages, call transcripts, and data about the calls/messages between and among Users that occur through the Tow Movit Platform for our business purposes, including to provide and improve customer service and the Tow Movit Platform, fraud prevention, and to identify violations of this Agreement. You agree to the use of masked numbers described above as well as Tow Movit use and disclosure of the related data for legitimate business purposes.
Location Coordinates
To schedule and accept Services, you must possess an iOS or Android smartphone capable of accessing the Tow Movit Platform (the “Mobile Device”). As a Pickup Driver, you hereby acknowledge and consent to Tow Movit collection of the latitude and longitude location (“Location Coordinates”) of your Mobile Device so that we can provide our services to you and the Customers. For example, we may collect Location Coordinates when you select “Start Navigation to Site” or equivalent on the App for the purpose of providing support in case you and the Customer cannot find each other and ending upon your notification to the Customer and Tow Movit that you arrived at the Service location by selecting “I’m Here!” or the equivalent on the App (the “Tracking Period”). In addition, while in Pickup Driver mode, Tow Movit collects the Location Coordinates of the Mobile Device on which the Tow Movit Platform is installed for other purposes, including for the purpose of referring Services to you from potential Customers in your vicinity, protecting the safety of Customers and Pickup Drivers, and for legal purposes (such as to enforce our agreements). Tow Movit does not collect or use Location Coordinates data for the purpose of controlling or monitoring the manner and means by which you provide the Services contemplated by this Agreement, or the frequency with which you use the Tow Movit Platform to book Services. By executing this Agreement, you agree to the use and disclosure of Location Coordinates information as described above.
Accessing the Tow Movit Platform and Account Security
We reserve the right to withdraw or amend the Tow Movit Platform, and any service we provide on the Tow Movit Platform in our sole discretion without notice. We will not be liable if for any reason that all or any part of the Tow Movit Platform is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Tow Movit Platform, or the entire Tow Movit Platform, to Users for any reason or no reason.
You are responsible for:
• Making all arrangements necessary for you to have access to the Tow Movit Platform.
• Ensuring that all persons who access the Tow Movit Platform through your account are aware of this Agreement and comply with the terms set forth herein.
To access the Tow Movit Platform or some of the resources it offers, you may be asked to provide certain registration details or other information. You may register to use the Tow Movit Platform by using your existing Facebook or Google account and log-in credentials (your “Third-Party Site Password”). It is a condition of your use of the Tow Movit Platform that all the information you provide on the Tow Movit Platform is correct, current and complete. You agree that all information you provide to register with the Tow Movit Platform or otherwise, including but not limited to through the use of any interactive features on the Tow Movit Platform, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.
If you choose, or are provided with, a User name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Tow Movit Platform or portions of it using your User name, password or other security information, including Third-Party Site Password(s). You agree to notify us immediately of any suspected unauthorized access to or use of your User name or password or any other breach of security. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
We have the right to disable any User name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of this Agreement. Tow Movit may, from time to time, access your account to make certain changes that you request or remove prohibited information from the Platform.
Release
THE SERVICE IS ONLY A VENUE FOR CONNECTING USERS. EXCEPT AS OTHERWISE SET FORTH HEREIN, Tow Movit IS NOT AFFILIATED WITH ANY CARRIER, PICKUP DRIVER, OR THIRD-PARTY SERVICE. ANY DISPUTE YOU HAVE WITH ANY CARRIER, PICKUP DRIVER, OR THIRD-PARTY SERVICE, OR OTHER THIRD PARTY, INCLUDING, WITHOUT LIMITATION, ANY OTHER USER OF THE SERVICE, IS DIRECTLY BETWEEN YOU AND THAT THIRD PARTY, AND YOU IRREVOCABLY RELEASE Tow Movit (AND OUR OFFICERS, DIRECTORS, AGENTS, INVESTORS, SUBSIDIARIES, AND EMPLOYEES) FROM ANY AND ALL CLAIMS, DEMANDS, OR DAMAGES (ACTUAL OR CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.
Limited License; Intellectual Property Rights
The Tow Movit Platform is licensed, not sold, to you for use only under these Terms of Use. Subject to your complete and ongoing compliance with the terms and conditions of these Terms of Use, Tow Movit hereby grants you a personal, limited, revocable, non-transferable, non-exclusive, non-commercial, non-sublicensable license to: (a) use the App on compatible, authorized devices that you own or control; and (b) access and use the Website and Internet Services-in each case solely for your own use or for the entity on whose behalf you are authorized to act.
You may not modify, alter, reproduce, or distribute the Tow Movit Platform in part or entirety. You may not directly rent, lease, lend, sell, redistribute, or sublicense the Tow Movit Platform. You must not decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of any portion of the Tow Movit Platform, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law or the terms of any Third-Party Service), nor attempt to disable or circumvent any security or other technological measure designed to protect the Tow Movit Platform or any content available through the Tow Movit Platform.
The Tow Movit Platform and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Tow Movit, its licensors or other Pickup Drivers of such material, and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
You must not:
• Modify copies of any materials from the Tow Movit Platform.
• Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
• Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Tow Movit Platform.
Except as permitted herein, you must not access or use for any commercial purposes any part of the Tow Movit Platform or any services or materials available through the Tow Movit Platform.
If you breach these license restrictions or otherwise exceed the scope of the licenses granted in these Terms of Use, then you may be subject to prosecution and damages, as well as liability for infringement of intellectual property rights; your right to use the Tow Movit Platform will cease immediately; and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Tow Movit Platform or any content on the Tow Movit Platform is transferred to you, and Tow Movit reserves all rights not expressly granted. Any use of the Tow Movit Platform not expressly permitted by this Agreement is a breach of this Agreement and may violate copyright, trademark and other laws.
Prohibited Uses
You may use the Tow Movit Platform only for lawful purposes and in accordance with this Agreement. You agree not to use the Tow Movit Platform:
• In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
• For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
• To impersonate or attempt to impersonate Tow Movit, a Tow Movit employee, another User or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
• To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Tow Movit Platform, or which, as determined by us, may harm Tow Movit or Users of the Tow Movit Platform or expose them to liability.
• To solicit, advertise for, or contact Users for employment, contracting, or other purposes unrelated to the Services facilitated through the Tow Movit Platform without the express written consent of Tow Movit.
Additionally, you agree not to:
• Use the Tow Movit Platform in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Tow Movit Platform, including their ability to engage in real-time activities through the Tow Movit Platform.
• Use any robot, spider or other automatic device, process or means to access the Tow Movit Platform for any purpose, including monitoring or copying any of the material on the Tow Movit Platform.
• Use any manual process to monitor or copy any of the material on the Tow Movit Platform or for any other unauthorized purpose without our prior written consent.
• Use any device, software or routine that interferes with the proper working of the Tow Movit Platform.
• Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Tow Movit Platform, the servers on which the Tow Movit Platform is stored, or any server, computer or database connected to the Tow Movit Platform.
• Attack the Tow Movit Platform via a denial-of-service attack or a distributed denial-of-service attack.
• Otherwise attempt to interfere with the proper working of the Tow Movit Platform.
• Defame, harass, abuse, stalk, threaten, or otherwise violate the legal rights of others, including but not limited to Tow Movit employees and Platform Users.
Digital Millennium Copyright Act
We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service Pickup Drivers (17 U.S.C. §512, as amended). If you have an intellectual property rights-related complaint about material posted on the Tow Movit Platform, you may contact our Designated Agent at Tow Movit, Inc., Attn: Copyright Compliance Team, 1005 Flagpole Court, Brentwood, TN 37027 or copyright@Tow Movit.com.
Any notice alleging that materials hosted by or distributed through the Tow Movit Platform infringe intellectual property rights must include the following information:
• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;
• A description of the copyright-protected work or other intellectual property right that you claim has been infringed;
• A description of the material that you claim is infringing and where it is located on the Tow Movit Platform;
• Your address, telephone number, and email address;
• A statement by you that you have a good faith belief that the use of those materials on the Tow Movit Platform is not authorized by the copyright owner, its agent, or the law; and
• A statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
User Contributions
The Tow Movit Platform may contain profiles and other interactive features (collectively, “Interactive Services”) that allow Users to post, submit, publish, display or transmit to other Users (hereinafter, “Post”) content, photographs, images, or other related materials (collectively, “User Contributions”) on or through the Tow Movit Platform, including User-supplied profile pictures, bio lines, and job/service-related photos.
Any User Contribution you post to the site is subject to the governing provisions set forth in our Privacy Policy. User Contributions will be considered non-confidential and non-proprietary. By providing any User Contribution on the Tow Movit Platform, you hereby grant us and our licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose. By posting or sharing User Contributions with other Users, to the fullest extent permitted under applicable law, you grant those Users a non-exclusive license to access and use those User Contributions as permitted by these Terms of Use and the functionality of the Tow Movit Platform.
You represent and warrant that:
• You own or control all rights in and to the User Contributions and have the right to grant the licenses granted above to us and our licensees, successors and assigns and other Users.
• Your User Contributions, and the use of your User Contributions as contemplated by these Terms of Use, do not and will not: (i) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; (iii) be obscene, contain nudity, be harmful to minors, be infected with viruses that are intended to detrimentally interfere with any date, or liability inducing to Tow Movit; or (iv) cause Tow Movit to violate any law or regulation.
• All of your User Contributions do and will comply with this Agreement.
You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not Tow Movit, are fully responsibility for such content, including its legality, reliability, accuracy and appropriateness.
We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other User of the Tow Movit Platform.
In exchange for the right to use the Tow Movit Platform, Users who post their User Contributions hereby irrevocably grant to Tow Movit the following rights in connection with the display, distribution, transmission, or broadcasting on any media, including the Internet, of their User Contributions in connection with the Tow Movit Platform:
• The right to use User Contributions in the advertising, marketing, and/or publicizing of the Tow Movit Platform to perform and improve upon the Tow Movit Platform; or
• The right to exercise all copyright, publicity rights, and any other rights therein.
Such right applies in any media now known or not currently known, and such right is hereby deemed to be perpetual, non-exclusive, unrestricted, royalty-free, worldwide, irrevocable, transferable, and sub-licensable (through multiple tiers). User hereby releases Tow Movit from (and shall not bring any) proceeding, whether now known or unknown, for defamation, invasion of right to privacy, publicity or personality or any similar matter, or based upon the use of your User Contributions.
18. Monitoring and Enforcement
We have the right to:
• Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
• Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of Users of the Tow Movit Platform or the public or could create liability for Tow Movit.
• Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
• Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Tow Movit Platform.
• Terminate or suspend your access to all or part of the Tow Movit Platform for any or no reason, including without limitation, any violation of this Agreement.
Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Tow Movit Platform. YOU WAIVE AND HOLD HARMLESS Tow Movit AND ITS AFFILIATES, LICENSEES AND SERVICE PICKUP DRIVERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
To the fullest extent permitted under applicable law, we are under no obligation to edit or control User Contributions that you or other Users post or publish, and we expressly disclaim any and all liability in connection with User Contributions. Tow Movit may, at any time and without prior notice, screen, remove, edit, or block any User Contributions that in our sole judgment violates these Terms of Use or are otherwise objectionable. You understand that when using the Tow Movit Platform you will be exposed to User Contributions from a variety of sources and acknowledge that User Contributions may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Tow Movit with respect to User Contributions.
User Disputes
We understand that occasionally disputes may arise between or among our Users. In the event a dispute initiated by either a Pickup Driver or a Customer cannot be resolved independently, you hereby agree, at Tow Movit request, to participate with good faith, to the extent you are reasonably able to do so, in a neutral resolution, mediation, or arbitration process conducted by Tow Movit or a neutral third-party mediator or arbitrator selected by Tow Movit. Notwithstanding the foregoing, you acknowledge and agree that Tow Movit is under no obligation to become involved in or impose resolution in any dispute between or among Users or any third party.
Pickup Driver Provisions
Insurance. As a Pickup Driver, you acknowledge and agree that it is your responsibility to maintain in full force and effect adequate workers’ compensation (or, if permitted by law, occupational accident insurance), unemployment, liability, and other forms of insurance with policy limits sufficient to protect and indemnify Tow Movit and its affiliates, and each of their officers, directors, agents, employees, subsidiaries, partners, members, controlling persons, and successors and assigns, from any losses resulting from the conduct, acts, or omissions of you or your assistants, agents, contractors, servants, or employees.
Pickup Driver Assistants. Before any Services are performed by any assistants, helpers, subcontractors or other personnel engaged by a Pickup Driver, the Pickup Driver shall require any such individuals to become a registered, approved Pickup Driver on the Tow Movit Platform pursuant to Tow Movit policies as described herein. Pickup Drivers that utilize non-registered, non-approved personnel to assist with a Service could have their permission to access the Tow Movit Platform revoked. Each Pickup Driver assumes full and sole responsibility for the payment of all compensation, benefits and expenses of helpers, assistants, subcontractors and/or other personnel, if any, and for all required and applicable state and federal income tax withholdings as to the Pickup Driver and all persons engaged by the Pickup Driver in the performance of the Services.
Equipment. As a Pickup Driver, you are solely responsible for any costs or expenses incurred by you in connection with the performance of the Services, and in no event shall Tow Movit reimburse, or be required to reimburse, you for any tools, materials, costs or expenses used in connection with the Services. You shall furnish and maintain, at your own expense, the tools, equipment, supplies, and other materials used to perform the Services. You, at your sole discretion, shall determine what equipment, supplies, and materials are necessary to perform the Services, and where, when, and at what cost, to purchase or maintain any necessary equipment, supplies, tools, and materials. At your request, Tow Movit may offer to you certain equipment, supplies, and materials for purchase. You are not required to purchase any equipment, tools, supplies, or materials from Tow Movit at any time.
Representations. By providing Services as a Pickup Driver on the Tow Movit Platform, you represent, warrant, and agree that: (i) you are solely responsible for obtaining the necessary licenses and/or certifications for performance of the Services or Additional Services; (ii) you will not transfer or sell your User account, password and/or identification to any other party; (iii) you will be solely responsible for any and all liability that results from or is alleged as a result of your provision of Services, including, but not limited to personal injuries, death and property damages; (iv) you will comply with all applicable laws, rules and regulations while providing Services, and you will be solely responsible for any violations of such provisions; (v) you will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you; (vi) you will not attempt to defraud Tow Movit or a Customer in connection with your provision of Services or Additional Services; and (vii) you will not demand that a Customer pay in cash, or use a credit card reader or other off-platform payment service, to accept payment